Prime Educational Network Inc. (aka PEN LANGUAGES) can be referred to as “we” in this “terms of service” page. PEN LANGUAGES is committed to providing the best services as set out on its website: www.penlanguages.com. However, before using our website or services, you should read our terms of service and privacy policy pages first.

  • PEN LANGUAGES is not responsible for possible errors on its website. As a user of our website and services, you are advised to contact us and ensure the correctness of the information.
  • PEN LANGUAGES does not guarantee the result of English courses and other services it provides. We try our best to employ the best teachers and service providers for the best results for our customers and students. As learning another language is dependent upon the individual work of each learner, the final results can never be guaranteed. However, if for any reason you are not satisfied with the courses you are taking or the services you are receiving, you are strongly advised to inform us of any issues or the reasons for your dissatisfaction. We try our best to rectify the issues and address your concerns in a timely manner.
  • All courses and services are intended for guidance and education only. By registering and taking our courses, we cannot guarantee a certain score or result on any exams, tests, or assessments carried out by other schools or institutions. PEN LANGUAGES tries to use the best sources and resources for the purposes of its courses and endeavors to provide high-quality education.
  • Teachers who provide tutoring or private classes are selected through strict criteria set out by PEN LANGUAGES. However, as they are considered “independent contractors”, they are responsible for their own performance. If you are not 100% satisfied with your progress, the methods, or the sources used for the intended course, you are strongly advised to contact us at your earliest possible time, and we will strive to address your concerns in the best way we can.
  • After completing your registration, you may be able to cancel it under certain conditions. However, after the starting time of the class, cancellation is not possible for any reason. You are advised to check our CANCELLATION POLICY page.
  • PEN LANGUAGES cannot guarantee that all courses in all terms are offered as scheduled. If the number of registered students does not reach the minimum, or if the capacity of a class becomes full, you may be offered to take your course as a private course for an additional fee. If you decide to not take any other course, and it is our incapacity to hold the course for you as scheduled, you may choose to receive a full refund without deductions.
  • PEN LANGUAGES is not responsible for additional charges you might incur by other payment-processing companies or third parties. PEN LANGUAGES must receive your payment in full before you are allowed to attend a course.
  • We are not official partners of IELTS or TOEFL test providers. For more information on the latest changes and official information, you can go to IELTS or TOEFL websites.
  • PEN LANGUAGES English courses for a variety of purposes from everyday English courses to academic English courses. PEN LANGUAGES also offers IELTS, TOEFL, OR other English tests’ courses; however, all of these courses are for educational purposes only and are meant to provide guidance only. We use the best teachers and sources in our courses to teach the best and latest techniques and strategies that can help English learners be successful in their tests. However, we do not bear the responsibility of a guaranteed score in any tests, and for the most accurate information, you are advised to consult each test’s official website or sources.
  • We strive to protect your privacy and keep your personal information safe and secure at all times. We do not sell, share, or distribute your information to anyone. However, in case of malicious cyber-attacks or other types of information theft, PEN LANGUAGES is not responsible for damages. By using our services, our users agree to hold PEN LANGUAGES harmless from any and all damages, claims, or lawsuits.